Skydome Consulting

Training

Training that survives Monday morning

Most technical training teaches a product. Ours teaches a job: what your engineers will have to do with that product next week, in your environment. Courses are written and delivered by engineers who do the work.

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Skydome Learning

Our training practice has its own name and its own site. Skydome Learning writes and teaches custom courses in voice, networking and security, for one organization at a time, with a hands-on lab for every topic.

The site explains how a custom course is built, the subject areas, the formats, and how lab access works.

Go to skydomelearning.com

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What the work includes

Built for operations
Each course is organized around tasks: add a site, trace a failed call, change a routing rule, recover from a failure. Theory is included where a task needs it.
Hands-on labs
Every topic has a lab that engineers complete themselves. Watching an instructor type is not practice.
Tailored to your environment
We adapt the material to the platforms, versions and migration path your organization is using, and where possible to your own design.
Materials your team keeps
Slides, a lab manual, and the runbooks your engineers write during the labs.
On site or remote
For one team or several, as a single session or spread across the weeks of a project.

Example scenario: a county government

A new platform, a team of two, and a go-live date

The county was replacing its phone system. The integrator would leave after go-live, and the two engineers who would own the system had been to a vendor overview and nothing else. They were also the same two engineers keeping the old system alive.

Read what we did

What you get

Subjects

Subjects include telephony fundamentals, from the PBX to cloud calling; migrating from Cisco Unified Communications Manager to a cloud calling platform; and reading SIP traces to troubleshoot calls. Ask about other subjects in voice, networking and security.

Questions we are asked

How long is a course?

From a half day to a week, depending on the subject and the starting point of the team. Shorter sessions spread over several weeks work well alongside a project.

Can you build a course for our own environment?

Yes, and it is the most effective kind. We use your design, your naming and your migration plan as the worked example.

Is the training tied to a certification?

No. The aim is that engineers can do the work. It complements certification study and does not replace it.

How many people can attend?

Small groups work best for lab-based courses, so that every attendee completes every lab. We agree the group size with you when we plan the course.

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Other services

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Describe the environment and the problem or the project. An engineer will read it and reply.

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